Your accommodation, frequently asked questions

1. Who are Mountain Lifestyle?
2. How do I get keys for the property?
3. Is there a damage deposit?
4. Is smoking allowed?
5. Do we need to clean the property on departure?
6. Do I need to bring towels?
   

1.  Who are Mountain Lifestyle?
Mountain Lifestyle is based in Chamonix and is a French registered company (SARL Mountain-Lifestyle.com) that has been in operation for over 4 years.  We are the sister company and partly owned subsidiary of Mountain Base, who look after the management of the properties as well as being the resort respresentatives for guests.

2.  How do I get keys for the property?
On arrival, you will be met at the property by one of our Mountain Lifestyle representatives.  They will show you round the property, answer any questions you may have and hand over keys.  You will be informed of the departure procedure and where to return the keys.  You will also be asked to complete a Security Deposit Form (see 3).

3.  Is there a damage deposit?
We ask that you fill out a Security Deposit Form on arrival, giving us the authority to hold €500 to €1000 against a credit card.  We do not take any funds unless there is any damage or nuisance caused.  We are not going to charge for fair wear and tear, such as a broken glass, but you are expected to treat the property and your neighbours with due care and will be charged if this is not respected.

4.  Is smoking allowed in the properties?
All of our properties are strictly non-smoking, although guests are welcome to smoke on the balcony or terrace.

5.  Do we need to clean the property on departure?
End of stay cleaning is included in the price, but you are expected to leave the property tidy on departure.  This includes stripping the beds (except Prestige Properties), emptying the bins and doing all washing up and clearing away.

6.  Do I need to bring towels?
One towel per person is provided in all properties, or two per person in Prestige Properties and those with hot tubs and/or saunas.  1 hand towel is provided for each basin.  Please check the "What's included" section of the relevant property to check.