Booking accommodation can sometimes feel like a bit of a minefield, there are a lot of different companies out there all offering a range of properties and services.
Here is a bit about us, so that you can book in confidence. Please feel free to contact us if you have any questions.
1. Who are Mountain Lifestyle?
Mountain Lifestyle is a French registered company (SARL Mountain-Lifestyle.com) based in Chamonix Mont Blanc that has been in operation for over 7 years. We are the sister company and partly owned subsidiary of Mountain Base property company. We look after the management of the properties as well as being the resort representatives for guests. We can organise all your holiday needs in both summer and winter, through our extensive range of lifestyle services.
2. How do I find the address for the property?
You visit the Mountain Base website log-in page, and using the log-in details you were sent by Mountain Base you go to the 'documents' tab. Here you will find the 'directions to the property'. The address to the property is at the top of the directions document. Please make sure you read and print these directions and bring them with you.
3. How do I get keys for the property?
You MUST phone one of our representatives 20 minutes prior to your arrival on the arrivals numbers found on the directions. If you are staying at one of our Chamonix Sud apartments you will need to come to the office to collect your keys. If you are not staying in a Chamonix Sud apartment you will be met at the property by one of our representatives. All of this is explained on the directions document. The representative will show you round the property, answer any questions you may have and hand over the keys. You will be informed of the departure procedure and where to return the keys. You will also be asked to complete a Security Deposit Form (see 4).
4. Is there a damage deposit?
We ask that you fill out a Security Deposit Form on arrival, giving us the authority to hold €500 to €1000 against a credit card. We do not take any funds unless there is any damage or nuisance caused. We are not going to charge for fair wear and tear, such as a broken glass, but you are expected to treat the property and your neighbours with due care and will be charged if this is not respected.
5. Is smoking allowed in the properties?
All of our properties are strictly non-smoking, although guests are welcome to smoke on the balcony or terrace.
6. Can I hire a cot and/or a high chair?
We can provide both high chairs and travel cots for the duration of your stay. The cots are 60cm x 120cm and are suitable for babies/children up to 2.5 years old, sheets and mattress protectors are provided but you will need to bring your own bedding. Cots and high chairs are charged at 20€ for each item for the duration of your stay, please note that this service is to be booked prior to your arrival in resort.