FAQs

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If you can't find the answer here or anywhere on our website then give us a shout, we don't bite.

Accommodation

Booking accommodation can sometimes feel like a bit of a minefield, there are a lot of different companies out there all offering a range of properties and services.

Here is a bit about us, so that you can book in confidence. Please feel free to contact us if you have any questions. 

1. Who are Mountain Lifestyle?
Mountain Lifestyle is a French registered company (SARL Mountain-Lifestyle.com) based in Chamonix Mont Blanc that has been in operation for over 7 years. We are the sister company and partly owned subsidiary of Mountain Base property company. We look after the management of the properties as well as being the resort representatives for guests. We can organise all your holiday needs in both summer and winter, through our extensive range of lifestyle services.

2. How do I find the address for the property?
You visit the Mountain Base website log-in page, and using the log-in details you were sent by Mountain Base you go to the 'documents' tab. Here you will find the 'directions to the property'. The address to the property is at the top of the directions document. Please make sure you read and print these directions and bring them with you.

3. How do I get keys for the property?
You MUST phone one of our representatives 20 minutes prior to your arrival on the arrivals numbers found on the directions. If you are staying at one of our Chamonix Sud apartments you will need to come to the office to collect your keys. If you are not staying in a Chamonix Sud apartment you will be met at the property by one of our representatives. All of this is explained on the directions document. The representative will show you round the property, answer any questions you may have and hand over the keys. You will be informed of the departure procedure and where to return the keys. You will also be asked to complete a Security Deposit Form (see 4).

4. Is there a damage deposit?
We ask that you fill out a Security Deposit Form on arrival, giving us the authority to hold €500 to €1000 against a credit card. We do not take any funds unless there is any damage or nuisance caused. We are not going to charge for fair wear and tear, such as a broken glass, but you are expected to treat the property and your neighbours with due care and will be charged if this is not respected.

5. Is smoking allowed in the properties?
All of our properties are strictly non-smoking, although guests are welcome to smoke on the balcony or terrace.

6. Can I hire a cot and/or a high chair?
We can provide both high chairs and travel cots for the duration of your stay. The cots are 60cm x 120cm and are suitable for babies/children up to 2.5 years old, sheets and mattress protectors are provided but you will need to bring your own bedding. Cots and high chairs are charged at 20€ for each item for the duration of your stay, please note that this service is to be booked prior to your arrival in resort. 

Transport

Geneva airport is a quick and easy drive from Chamonix, making it one of the most popular destinations for a quick break.

Airport transfers to Chamonix are inexpensive compared to those of other resorts and you can be off your flight and settled in at your accommodation within just a couple of hours.

Here are some of the questions we often get asked by people who are thinking of booking a trip to Chamonix:

1. Which is the nearest airport?
Geneva is the nearest airport to Chamonix, a little under 100km by road and an easy drive of around an hour. Many international airlines fly to Geneva, including easyjet, British Airways, and FlyBe. There are several other airports that are a little further away, including Turin in Italy (2 hours away, served by RyanAir), Chambery (1.5 hours away, RyanAir) and Lyon (2 hours drive, many airlines).

2. How do I get from the airport to Chamonix?
There are various options for getting to Chamonix: private/shared transfer, car hire, bus, train, taxi... These are all covered in our  Transport to & from resort section. We recommend a private/shared transfer as being the most convenient and economical method, in order to offer you the best service Mountain Lifestyle have chosen to work with Haute Transfer as our partners. One way trips between Chamonix and Geneva airport cost from 35€ per person, or from 200€ for a private minibus. Transfers from other airports are priced differently, but will be more expensive. More information on airport transfers, taxi services and prices can be found under Airport Transfers or just contact us for more details and/or a quote.

3. How do I hire a car?
All the main car rental companies operate out of Geneva airport, you can find options and prices here. There is a Europcar office opposite the train station in Chamonix. Visit our Transport section and click on the "Car Hire" tab for more information.

Lift Passes

The second most important thing after where to stay is which lift pass to buy – don't worry, we have made it as easy as possible!

Chamonix has various options to suit everybody, once you've made your choice we can book your lift passes for you and have them delivered to your accommodation as soon as you arrive – meaning you can hit the slopes straight away without having to spend your first morning in a queue at the lift pass office.
  • Mont Blanc Unlimited: The most comprehensive lift pass, includes access to all the main ski areas of Le Tour, Les Grands Montets, Brévent, Flégère and Les Houches, as well as the top cable car at Les Grands Montets, the Aiguille du Midi cable car, Montenvers train and ice grotto. In addition you can also visit Courmayeur in Italy and Verbier in Switzerland at no extra charge! This is the ideal pass for more experienced skiers/snowboarders who want to explore everything that the valley has to offer.
  • Chamonix Le Pass: Covers everything in the main Chamonix valley – Brévent, Flégère, Les Grands Montets and Le Tour. It also includes all the nursery slopes at Planards, Savoy and La Vormaine, making it a good choice for mixed-level groups who want a good variety of beginner, intermediate and advanced runs.
  • Les Houches: A little gem of a ski resort at the entrance to the Chamonix valley – tree-lined runs, spectacular views and cosy little mountain restaurants make this a great place for families. This is the ideal pass if you want easy mountain access and lots of easy slopes. Please note Mountain Lifestyle do not purchase Les Houches passes in advance.
Typical prices for a 6 day adult winter lift pass are:
Mont Blanc Unlimited: 282€
Chamonix Le Pass: 230€
Les Houches: 195€

There are also special deals for families and groups – a typical family ticket will involve the parents and first child paying the standard rate, whilst all additional children go free. If your children are all under 4 years old then you don't need to pay for any of them!

Please note that there is a supplementary charge of 3€ for all “smart card” lift passes.

Contact us now to book your lift pass ready for when you arrive

Cleaning & Towels

You're on holiday, so we don't expect you to bring your marigolds! Here are a few guidelines on what we provide and how we would like you to leave your accommodation.

Do we need to clean the property on departure?
You are expected to leave the property tidy on departure. This includes stripping the beds, emptying the bins, emptying the dishwasher and/or doing all washing up and clearing away. We will carry out a thorough end of stay clean, which is included in the price.

Do I need to bring towels?
One towel per person is provided in all properties, or two per person in larger properties and those with hot tubs and/or saunas. One hand towel is provided for each basin. Please check the "What's included" section of the relevant property on our website to check.

What about bedding?
All bed linen is provided and included in the price of your holiday, with the exception of bedding for travel cots (please see our Children section for details of cot hire).

Frequently Asked Questions